cv999mana Privacy Policy
At cv999mana, protecting the personal information of every player is a core obligation — not an afterthought. This Privacy Policy sets out precisely what data we collect from you, why we collect it, how we store and use it, who we may share it with, and what rights you have over your own information. We encourage all players to read this document in full before registering an account.
How cv999mana Protects Your Data
All data transmitted between your device and the cv999mana platform is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent over unencrypted connections.
Player data is stored on hardened, access-controlled servers. Database access is restricted to authorised personnel only. Sensitive fields such as passwords are hashed using modern cryptographic algorithms and are never stored in plain text.
cv999mana collects only the personal information that is strictly necessary to operate the platform, comply with KYC obligations, process payments, and provide customer support. We do not collect data beyond what is required for these defined purposes.
cv999mana does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours. We share it only where required by law or necessary to deliver the services you have requested.
You have the right to access, correct, and request deletion of your personal data at any time. You may also opt out of non-essential marketing communications from cv999mana through your account settings or by contacting our support team.
Data related to your betting activity and account behaviour is used internally to support responsible gaming interventions, including identifying signs of problem gambling and enabling self-exclusion tools. This data is handled with the highest level of confidentiality.
Information We Collect
cv999mana collects personal information from players through several channels: the account registration process, the KYC verification process, financial transactions, platform usage activity, and direct communications with our support team. The categories of information we collect are described in detail below.
Registration and Identity Information
When you create a cv999mana account, we collect the personal details you provide in the registration form. This includes your full legal name, date of birth, residential address (including city, district, and postal code within Bangladesh), email address, and mobile phone number. This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.
Identity Verification (KYC) Documents
As part of our Know Your Customer obligations, we may collect copies of identity documents including your National Identity Card (NID), passport, or birth certificate. We may also request proof of payment method ownership, such as a screenshot of your bKash, Nagad, or Rocket account showing the registered mobile number. These documents are used solely for the purpose of verifying your identity and age (18+) and confirming that you are the authorised user of the payment methods linked to your account.
Financial Transaction Data
We record details of all financial transactions on your cv999mana account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, masked card numbers), transaction dates and times, and transaction reference numbers issued by payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This data is retained to maintain accurate account records, process withdrawals, and investigate any payment disputes.
Betting and Gaming Activity
cv999mana maintains a full record of your betting and gaming history on the platform, including bets placed, game sessions initiated, stake amounts, winnings, cashouts, and bonus activity. This data is used to manage your account balance accurately, resolve disputes, provide customer support, and generate internal analytics that help us improve the platform.
Technical and Device Data
When you access cv999mana through a web browser or mobile device, we automatically collect certain technical information about your connection and device. This includes your IP address, device type and operating system, browser type and version, screen resolution, preferred language settings, and time zone. We also log the dates and times of your login sessions and the pages or game titles you visit during each session. This information is used for platform security, fraud detection, and improving the platform experience.
Communications Data
If you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, the date and time of contact, and any resolution or outcome. This allows us to provide consistent support and maintain a history of account-related interactions for dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number, address | Account creation, age verification (18+), KYC compliance |
| Contact Data | Email address, mobile number (bKash/Nagad registered) | Account communications, support, payment verification |
| Financial Data | Deposit/withdrawal history, masked card numbers, mobile wallet IDs | Payment processing, fraud prevention, AML compliance |
| Gaming Activity | Bet history, game sessions, stakes, winnings, bonus usage | Account balance management, dispute resolution, responsible gaming |
| Technical Data | IP address, device type, browser, session timestamps | Security monitoring, fraud detection, platform analytics |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution, service improvement |
How We Use Your Information
cv999mana processes your personal data only for specific, clearly defined purposes. We do not use your data in ways that go beyond the purposes described at the time of collection. The primary purposes for which we process personal data are set out below, together with the legal basis on which each processing activity rests.
Account Management and Service Delivery
We use your registration and identity data to create and maintain your cv999mana account, authenticate your identity when you log in, manage your account balance, apply bonuses and promotions to which you are entitled, and provide you with access to our full range of products including cricket betting, live casino, slots, Andar Bahar, and crash games such as Ocean Phoenix. This processing is necessary for the performance of the contract between you and cv999mana.
Payment Processing
Financial transaction data is processed in order to receive your deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and to process your withdrawal requests to your nominated payment method. We share the minimum necessary financial identifiers with payment processors to complete these transactions. This processing is necessary for the performance of our contract with you.
Identity Verification and Regulatory Compliance
We process KYC documentation to verify that every account holder is a real person aged 18 or above, that they are the legitimate owner of the payment methods they use, and that their use of the platform does not raise anti-money laundering (AML) concerns. This processing is necessary for compliance with our legal obligations and for the legitimate interests of operating a safe and compliant gambling platform.
Fraud Prevention and Security
Technical and device data, together with transaction patterns and account activity logs, are analysed by our security systems to detect and prevent fraudulent activity — including account takeover attempts, the use of stolen payment methods, bonus abuse, and collusion between players. This processing is in cv999mana's legitimate interest and in the interests of the wider player community.
Customer Support
Communications data is used to respond to your support queries, investigate complaints, resolve disputes about game outcomes or transactions, and maintain a record of resolutions for quality assurance purposes. This processing is necessary for the performance of our contract with you and for our legitimate interest in providing high-quality support.
Responsible Gaming Monitoring
We use gaming activity data and account behavioural patterns to identify players who may be exhibiting signs of problem gambling — such as significantly increased session lengths, rapid deposit sequences, or patterns of chasing losses. Where such patterns are identified, cv999mana may take proactive steps including contacting the player, applying cooling-off periods, or temporarily restricting account activity. This processing is in the vital interests of player welfare and is a core responsible gaming obligation.
Marketing Communications
With your explicit consent at the time of registration, we may send you promotional communications about cv999mana offers, new game launches, cricket betting markets for upcoming BPL and IPL fixtures, and seasonal promotions aligned with Bangladesh events such as Eid, Pohela Boishakh, and national cricket tournaments. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
cv999mana will never send you promotional emails, SMS messages, or in-platform notifications unless you have given explicit consent during registration or have subsequently opted in. You can update your marketing preferences at any time from your account settings panel.
- Contract Performance — Account management, payments, support
- Legal Obligation — KYC, AML, age verification
- Legitimate Interest — Fraud prevention, security, responsible gaming
- Consent — Marketing communications only
Sharing Your Information
cv999mana does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
Payment Service Providers
To process deposits and withdrawals, cv999mana shares the minimum necessary financial identifiers with our payment service partners — including bKash, Nagad, Rocket, Upay, and card network processors supporting Visa and Mastercard. These providers receive only the transaction data required to execute the payment and are contractually prohibited from using that data for any other purpose.
Identity Verification Partners
In cases where automated KYC verification tools are used to cross-reference identity documents against national records, your identity data may be transmitted to a certified third-party verification provider. Such providers are bound by strict confidentiality obligations and data processing agreements that restrict their use of your data to the verification task alone.
Game and Platform Technology Providers
cv999mana's casino and sports betting platform incorporates game content and live dealer services from third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive session identifiers and pseudonymous player tokens (not your full identity) in order to deliver game content within your session. They do not receive your name, NID, or financial details.
Law Enforcement and Regulatory Authorities
cv999mana will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are required to do so by applicable law, court order, or regulatory instruction. We may also voluntarily disclose data where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity, or to protect the safety of our players or the public.
Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of cv999mana's business assets, player data may be transferred to the acquiring or successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to the privacy arrangements that governs their data in advance of the transfer taking effect, to the extent practicable.
What We Will Never Do
- Sell your personal data to advertising networks, data brokers, or marketing agencies.
- Share your identity documents or KYC materials with any party other than those described above.
- Disclose your account balance, betting history, or transaction records to any third party not involved in delivering the cv999mana service to you, except where required by law.
- Transfer your data to any jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.
Data Retention
cv999mana retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention schedule applies to the main categories of data we hold.
Active Account Data
While your cv999mana account remains open and active, all personal, financial, and gaming activity data associated with your account is retained in full. This data is necessary to operate your account, process transactions, resolve disputes, and comply with our ongoing AML and responsible gaming obligations.
Closed Account Data
When a cv999mana account is closed — whether at the player's request, by cv999mana due to a breach of Terms, or as a result of a self-exclusion — the account data is not immediately deleted. Financial transaction records and KYC documentation are retained for a minimum of five (5) years following account closure. This retention period is necessary to comply with anti-money laundering record-keeping obligations and to enable the resolution of any claims or disputes that may arise after closure.
Marketing Preferences Data
If you have consented to receive marketing communications, your marketing preference record is retained until you withdraw that consent. A record of your opt-out is retained indefinitely to ensure that you are not inadvertently re-enrolled in marketing communications following your withdrawal.
Support Communications
Records of support interactions — including chat logs and email correspondence — are retained for three (3) years following the closure of the relevant support ticket or, if the interaction relates to an unresolved dispute, until that dispute is formally resolved.
Technical and Log Data
IP address logs, session logs, and device fingerprinting data used for security and fraud detection are retained for a period of twelve (12) months from the date of the relevant session, after which they are deleted or anonymised.
Deletion Requests
You may request the deletion of your personal data at any time. Where a deletion request is made, cv999mana will delete or anonymise all data that is not subject to a mandatory retention obligation. Data that must be retained for AML, regulatory, or legal dispute purposes will be placed in a restricted access state and will not be used for any purpose other than those mandatory obligations during the retention period.
Security Measures
cv999mana implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we take our data protection obligations seriously and invest continuously in maintaining a secure environment for our players.
Encryption
All data in transit between your browser or app and cv999mana's servers is encrypted using TLS 1.2 or higher. Sensitive data fields stored in our databases — including passwords (stored as salted hashes), payment method identifiers, and identity document references — are encrypted at rest using AES-256 encryption. Encryption keys are managed under strict access controls and are rotated on a regular schedule.
Access Controls
Access to systems containing personal data is restricted on a strict need-to-know basis. Internal staff are assigned role-based access permissions, and all access to production systems is logged and audited. Multi-factor authentication is required for all administrative access. cv999mana conducts regular access reviews to ensure that permissions remain appropriate as staff roles change over time.
Fraud and Intrusion Detection
cv999mana's infrastructure is monitored 24/7 by automated security systems that detect unusual patterns of activity — including brute-force login attempts, unusual withdrawal request patterns, and network-level intrusion indicators. Alerts are reviewed by our security team, and accounts flagged as potentially compromised are suspended pending investigation.
Third-Party Security Assessments
cv999mana undergoes periodic security assessments conducted by independent third parties to evaluate the effectiveness of our technical controls. Findings from these assessments are reviewed by our security team and acted upon in accordance with a risk-based remediation schedule.
Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, cv999mana will notify affected players without undue delay and will provide guidance on any steps you should take to protect yourself. We will also take immediate steps to contain the breach, investigate its cause, and implement measures to prevent recurrence.
- TLS 1.2+ for all data in transit
- AES-256 encryption at rest
- Bcrypt/Argon2 password hashing
- Role-based access controls (RBAC)
- Multi-factor authentication (MFA)
- 24/7 intrusion detection monitoring
- Periodic third-party security audits
The security of your cv999mana account also depends on you. Use a strong, unique password. Never share your login credentials with anyone — including people claiming to be cv999mana staff. Our team will never ask for your password.
Your Privacy Rights
As a cv999mana player, you have a number of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact our support team at the email address shown in the footer of this page. We will respond to all valid requests within 30 days of receipt.
You have the right to request a copy of all personal data that cv999mana holds about you, together with information about how and why it is being processed. We will provide this in a structured, machine-readable format where possible.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update basic contact details directly from your account settings.
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Mandatory retention obligations may limit full erasure.
You have the right to object to the processing of your personal data where that processing is based on legitimate interests — for example, processing for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
In certain circumstances — for example, where you contest the accuracy of data we hold — you may request that we restrict the processing of your data while the matter is resolved. Restricted data will not be actively processed until the restriction is lifted.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format — and to request that it be transmitted directly to another controller where technically feasible.
Where processing is based on your consent — such as marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
If you believe that cv999mana has processed your personal data unlawfully or in a manner that has violated your rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Updates to This Policy
cv999mana reserves the right to update or amend this Privacy Policy at any time to reflect changes to our data processing practices, changes in applicable law, updates to the platform's features and services, or for any other reason at our reasonable discretion. The Effective Date displayed at the top of this document will be updated whenever a material change is made.
When we make material changes to this Privacy Policy — for example, changes that significantly affect how we collect or use your personal data, or that reduce your rights in any way — we will notify you in advance via a prominent notice displayed on the cv999mana platform upon your next login, or via an email to the address registered on your account. We will give you reasonable notice before any material change takes effect.
Your continued use of the cv999mana platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised document. If you do not agree with any amendment, your recourse is to cease using the platform and request account closure in accordance with the Terms & Conditions, at which point any remaining real-money balance will be returned to you via your registered withdrawal method.
We encourage all players to review this Privacy Policy periodically. The current version is always accessible from the footer of every page on the cv999mana platform. If you have any questions about this policy or about how we handle your personal data, please contact our support team at the email address shown below.
For all privacy-related requests — including data access, correction, deletion, or complaints — please contact the cv999mana support team at the email address displayed in the footer of this page. We aim to acknowledge all privacy requests within 5 business days and to resolve them fully within 30 days.
Ready to Play at cv999mana?
You have read and understood how cv999mana handles your personal data. Enjoy cricket betting, live casino, slots, Andar Bahar, and crash games — all on a secure platform with instant bKash and Nagad payments in BDT. For adults aged 18 and above only.